WARRANTY
Manufacturers Warranty:
Products sold by PaintballStoreOnline.com, a division of Orbital Paintball
Inc., carry a manufacturer’s warranty. Warranty length varies by
manufacturer. For information on a specific product, please call our customer
service or contact the manufacturer direct - phone/address listings below.
PaintballStoreOnline.com is strictly a retail store. Reputable companies
manufacture the products that we sell. PaintballStoreOnline.com does not
inspect or test the individual items before shipping. Therefore, PaintballStoreOnline.com
does not provide warranty service for any of the products sold on its
website. Warranties, if any, for those products that we sell are provided
and serviced by the manufacturer of that particular product. PaintballStoreOnline.com
does not warrant that any of the products sold perform as advertised by
the manufacturers, their agents or by any other form of advertisement.
Before you purchase any product from our company, please check to make
sure you completely understand the conditions of that manufacturer's warranty
policy. Any and all warranty, repair or faulty equipment questions must
be directed to the manufacturer of the item in question. Your after-purchase
needs and concerns can easily be resolved by the manufacturer of that
particular product. Neither PaintballStoreOnline.com or the manufacturer
is responsible for the shipping costs of any item requiring warranty service.
PaintballStoreOnline.com
does not provide warranty service for any of the products sold on this
site. Any and all warranty, repair or faulty equipment questions should
be directed to the manufacturer of the item in question. PaintballStoreOnline.com
will not provide refunds or credits for any paintball marker that has
been modified in any way.
Air Concepts,
11808 Rose Ave., Fontana CA, 92337, 909.390.2323
Air Gun Designs, 804 Seton Ct. Wheeling, IL, 60090, 847.520.7507
Avalon Manufacturing, 10920 Kinghurst Suite C, Houston, TX 77099, 281.498.2245
Benjamin Sheridan, RTS 5 & 20, East Bloomfield, NY, 14443, 800.724.7486
Brass Eagle Inc, 1201 S.E. 30th Street, Bentonville, AR 72712, 877.877.4263
CMI International, 10761 Jamacha Blvd. Suite #J, Spring Valley, CA, 91977,
619.670.1733
Dye Precision, 8545 Arjons Rd. Suite #F, San Diego, CA, 92126, 619.536.5183
Indian Creek Design, 1019 First St.N., Nampa, IN, 83687, 208.0468.0446
JT USA, 515 Otay Valley Rd., Chula Vista, CA, 91911. 619.421.2660
Kingman International, 14010 Live Oak Avenue, Baldwin Park, CA 91706,
877.4SPYDER
National Paintball Supply LA, 15950 Downey Ave., Paramount, CA, 800.445.3739
Nu-Line Ind., 14353 East Firestone Blvd., La Mirada, Ca, 90638, 800.801.1234
Paintball Mania Supply, 4951 Sean Dr., Imperial, MO, 63052, 636.296.0964
Palmer Pursuit Shop, 3951 Development Dr. #3, Sacramento, CA, 95838, 916.923.9676
Pursuit Marketing Inc., 55 Howard Avenue, Des Plaines, IL 60018, 800.579.1633
Smart Parts Inc., 100 Station St., Loyalhanna, PA, 15661, 724.539.2660
Tippmann Products, 3518 Adams Center Rd., Fort Wayne, IN, 46806, 800.533.4831
Worr Games Products, 13517 Alondra Blvd., Santa Fe Springs, CA, 90670,
562.407.2898
Zap Paintball, 720 Wright Street, Strathroy, ON Canada, 800.265.6555
(If you see a specific company not listed or listed incorrectly, please
contact us and we will update our system! Thanks.)
Refurbished
Equipment Warranty:
All refurbished equipment that you purchase from PaintballStoreOnline.com
is backed by a manufacturer's warranty. PaintballStoreOnline.com warrants
that the refurbished equipment it sells will be free from defects in operational
characteristics. The equipment is tested before it is offered for sale
on our web site. Refurbished equipment may not necessarily be packaged
in the original carton and such equipment is subject to cosmetic blemishes.
This warranty applies to purchases made in the United States or Canada.
Merchandise
purchased for the purpose of resale is not covered under this warranty,
nor is this warranty transferable. This limited warranty covers normal
use. The limited warranty does not cover damage resulting from improper
packing during shipment, damage during shipment, damage caused by failure
due to usage not in accordance with product instructions, or failure to
perform required preventive maintenance. Warranty coverage will not apply
in the event the serial number has been removed, altered or defaced. During
the warranty period, PaintballStoreOnline.com will, at its option, repair
or replace defective or damaged products returned to our warehouse, or
refund the amount you paid for the product less depreciation upon its
return to our facility. Requests for warranty service can be made by calling
our Customer Support Team. When calling this team, have the following
information available: order number, serial number, a description of the
problem and the type of equipment. Valid proof of the date of original
consumer purchase, including the serial number of the product, may be
required before warranty service is provided. If our technician determines
that a warranted product is defective and that either a repair is necessary
or that a replacement product is required, you will be given a Return
Authorization ("R.A.") number for the return of the defective
product. This number must be clearly marked on the outside of the original
packaging, prior to return. You are financially responsible for the return
of the defective product. The defective product must be received in our
warehouse within fifteen (15) days in order to allow for one hundred (100)
percent credit back to you. The defective product should be shipped to
us prepaid and insured using the original box and packing materials (or
equivalent packaging). Shipping and handling costs of the repaired or
replaced product will be your responsibility. PaintballStoreOnline.com
refurbishes its equipment from parts and components that are new or equivalent
to new in accordance with industry-standard practices.
PaintballStoreOnline.com owns all parts removed from repaired products.
PaintballStoreOnline.com uses new and reconditioned parts made by various
manufacturers in performing warranty repairs and refurbishing products.
If PaintballStoreOnline.com repairs or replaces a product, its warranty
term is not extended. Under no circumstance will PaintballStoreOnline.com
be responsible for any incidental or consequential damages, which may
occur during the use of PaintballStoreOnline.com’s refurbished equipment,
or as a result of the product's failure to perform. In all cases, the
customer's sole remedy for a product failure is limited to the repair
or replacement of the product.
Paintball
Warranty:
While in transit, there are occasions when the shipper might subject your
package to undue stress which could result in paintball breakage, we cannot guarantee against all breakage. In the
unlikely event that you receive paintballs that have excessive damage,
please retain all of the original shipping boxes, and packing material,
so that you can file a claim with the shipper. They need to see that we
did, in fact, package the paintballs according to their expectations.
Once a representative from UPS has looked at the package, they will contact
us. Upon receipt of the claims payment from them, we will send you a replacement
or credit as per your request. We recommend that paintballs be shipped
via UPS regular ground. Shipping paintballs via air transport increases
the risk of damage. PaintballStoreOnline.com is not responsible for any
ball breaks that may occur during shipping.
Generally, we have everything in stock that is listed on our web site.
Of course, there are those rare occasions when we may be out-of-stock
on a particular color of paintball. Therefore, we reserve the right to
substitute a different color of paintball of the same, or better, quality
from the same manufacturer if the order that you have placed over the
internet includes paintballs that are out of stock. If you would like
to order an out-of-stock paintball color for delivery when it arrives,
you will need to contact us and place a phone order. When ordering paintballs
online, we assume that you are intending to shoot them in the near future;
therefore, we offer this service to enable you to have paintballs delivered
to you in a timely manner. Air shipping is not available on paintballs, the cost is too much.
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RETURNS / RMA#
PaintballStoreOnline.com accepts returns on merchandise in accordance
with the following:
All merchandise returns require PaintballStoreOnline.com's pre-approval and a return authorization number, an (RMA#)
- obtained by filling in the CONTACT form and select RETURNS from the
drop down menu.PaintballStoreOnline.com will refuse any returns received without an authorization number.
All returns must include a copy of the invoice and a letter of explanation. All merchandise returned for exchange must be within ten (10) days after the invoice date and must be in new, resalable condition, and contain all original packaging. Paint, sale or discounted merchandise is non-returnable. A 25% re-stocking fee at invoiced prices is applied to all returned merchandise unless buyer makes a direct exchange. Items shipped by PaintballStoreOnline.com in error are not subject to restocking fees. Buyer forfeits all unused credit one (1) year after credit balance is established. If you have a damaged shipment, all products
must be returned, processed and verified as damaged for proper UPS claim
handling. Refunds or replacements cannot be given without submitting a
claim with UPS. Any claim of missing items or damaged goods must be made
by calling our customer service within 48 hours of receipt.
Conditions:
You may return most merchandise within 30 days of receipt of your order.
Certain products may not be returned for any reason. These items include:
paintballs, grenades and clothing. Additionally, items that are missing
parts or are damaged (broken, cracked, soiled, etc) can not be returned.
Merchandise must be returned complete with all the original packaging,
manual(s), blank warranty cards, miscellaneous parts and accessories.
Incomplete returns will be subject to additional return charges as so
determined by those items that are missing from the return.
All
free items must be returned together with the purchased items in order
to receive a refund. All products returned will be subject to a 25% restocking
and/or reconditioning fee. No returns will be accepted after 30 days from
the date you receive your order. You must obtain a Return Authorization
(RMA) number from us before you can send any item back to our warehouse.
If you attempt to send any package to our warehouse without the RMA number
plainly visible on the outside of the package, that package will be returned
to you. Shipping charges are not refundable; specially ordered or custom-made
items are not refundable. No closeout items or specially discounted sales
are refundable.
The
customer must sign the front of their invoice where indicated and return
the invoice along with the items or the return cannot be processed.
Process
for Returns:
If you meet the conditions set forth above
and wish to return an item(s) you must follow these directions:
1. First, fill in and submit the CONTACT form and select RETURNS from
the drop down menu. Include your order number, the item you want to return
and the reason for the return. PaintballStoreOnline.com will not take
returns over the telephone; we require a Return Request Form for our audit
trail. Not following this procedure will delay your return.
2. PaintballStoreOnline.com will email you with a Return Authorization
(RMA) number usually within 48 hours.
3. Please write your authorization number on the outside of the box you
are returning, next to your return address. Without a visible RA number
on the outside of the return box, our receiving department will not accept
the package and it will be returned to you.
4. The customer is responsible for shipping costs associated with merchandise
being returned.
Refunds for Returns:
1. After receiving your authorized return PaintballStoreOnline.com will
inspect the returned item(s) to ensure that the conditions set forth above
are met.
2. If the item(s) you are authorized to return do not meet the conditions
set forth above, PaintballStoreOnline.com will return the item(s) to you
at your cost.
3. If all the conditions are met, PaintballStoreOnline.com will refund
you the amount of the item(s) returned minus any applicable return fee.
The refund will be issued by the same method you used for payment. Please
allow a week from the time we receive your return for the refund to appear
on your credit card.
4. PaintballStoreOnline.com will not refund you for merchandise that has
been damaged in shipping due to incorrect packaging by the customer.
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DISCLAIMER
PaintballStoreOnline.com expressly disclaims any responsibility or liability
for any damage, loss or injury arising out of your purchase or by the
use of the goods sold by our store.
Please note that "paintball equipment" may be prohibited or
restricted in your area. The buyer should follow all local laws and ordinances
in their state regarding paintball equipment, including age limitations
on purchases. Please check before you order. PaintballStoreOnline.com
will not accept returns on the basis of the restrictions imposed in your
area. International customers are responsible for paying tariffs, duties,
custom charges and/or any fees imposed by their country for allowing the
purchased products to enter. International customers are also responsible
for laws governing the purchase, possession and/or use of paintball equipment
in their country. PaintballStoreOnline.com will not refund or accept a
return from an International customer due to the restrictions placed upon
such equipment by their country.
PaintballStoreOnline.com reserves the right to change prices and terms
without notice. All prices and products are subject to availability.
Buyers shall not use any Orbital Paintball Inc. or PaintballStoreOnline.com logos, trademarks, photographs, artwork, or copy in any advertising media without Orbital Paintball Inc. or PaintballStoreOnline.com's prior written consent. Buyer may only use logos, trademarks, photographs, artwork and copy provided Orbital Paintball Inc. or PaintballStoreOnline.com. Orbital Paintball Inc. or PaintballStoreOnline.com must approve in writing in advance the method, means, appearance, and medium for any use of our logos, trademarks, photographs, artwork, and copy.
Indemnity.
Dealer shall indemnify, defend, and hold harmless Orbital Paintball Inc. or PaintballStoreOnline.com from and against any and all claims, loss, and costs including reasonable attorneys' fees, (a) arising out of or in any way related to buyer's action as buyer hereunder and (b) any claims, demands, liabilities or expenses, including reasonable attorneys' fees, incurred by Orbital Paintball Inc. or PaintballStoreOnline.com arising out of or based upon the operation or use of the Products with any hardware, products, programs or data not supplied or approved in writing by Orbital Paintball Inc. or PaintballStoreOnline.com or the modification of the Products by buyer or anyone to whom buyer sells the Products.
Attorneys' Fees.
In the event of any legal action, arbitration or other proceeding brought by either party for the enforcement of this Agreement, or because of an alleged dispute, breach, default, or misrepresentation in connection with any of the provisions of this Agreement, then the prevailing party shall be entitled to recover reasonable attorneys' fees and other costs incurred, in addition to any other relief to which it may be entitled.
Arbitration.
If a dispute arises out of or relates to this Agreement, or the breach thereof, the parties agree to binding arbitration to resolve such disputes as follows: The party requesting arbitration shall do so by written notice to the other party/parties. The arbitration shall be held in the City of Lakeland, County of Polk, State of Florida, and conducted in accordance with the rules of the American Arbitration Association, before a panel of three arbitrators selected in accordance therewith. The parties will make all reasonable attempts to facilitate an efficient and effective arbitration process and will abide by and perform any award rendered by the arbitrator. The parties agree that the award may be entered as a judgment in any court having jurisdiction, or application may be made to such court for a judicial acceptance of the award and an order of enforcement. Nothing herein shall limit the right of any party to this Agreement to seek judicial equitable relief, or other equitable relief available to it under applicable statutory and/or case law including, but not limited to, injunctive relief.
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